Let's start by stating the obvious. Since our produce is perishable we cannot accept returns.
That said, we want every customer to be happy so we do offer refunds and replacements at our sole discretion in certain circumstances. If you would like to request a voucher, refund or your order to be re-sent, here's what to do:-
Take a photo of the inedible product-
- Put the product into your refrigerator
- Send the photos to - info@exoticfruits.co.uk, please include your order number in the subject
- All requests must contact us within 24 hours of order receipt
We are not responsible for products that spoil if there is not someone to receive your delivery on the date that you request it, full tracking is provided and can be requested anytime after dispatch.
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